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Frequently Asked Questions

Please read our FAQ before sending us a message.

How can I track my order?

As soon as your order will be shipped, you will receive an email with a tracking number. By clicking on the tracking number you’ll be able to follow the delivery of your order. In case of necessity, please contact us at [email protected]

Can I change my order?

lease contact us at [email protected] with the desired order changes. If your order has not been shipped yet, we will be able to modify it. Unfortunately we are not able to change or cancel orders that are already shipped. If your order has been already shipped, rest assured that we’ll find a way to make it right.

Is it possible to return my order?

Absolutely! We offer a no question asked return policy.

If you are not satisfied with your order, please let us know at [email protected], one of our Customer Happiness Agents will take care of that and will guide you in the return of your order.

Please note that return requests has to be communicated within 30 days of the reception of your order.

 

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