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Customer Support Department

Hours

Mon - Fri

7:00AM - 9:00PM

Sat - Sun

7:00AM - 6:00PM

(GMT-7)

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Return Policy

We understand that sometimes things change and you may need to return your order. That's why we set-up a no-hassle return policy for you.

30-Days Satisfaction Guarantee

If you are unhappy with your purchased Goods you may return them and get a full refund within 30 days from the delivery date. The 30-day return term will expire after 30 days from the day on which You, or a third party other than the carrier indicated by You, acquires physical possession of the purchased Goods.

Steps To Take When Returning A Product

Step #1 - Contact our Customer Support Team by filling a contact form here at https://www.temgal.com/contact/ within 30 days from receiving you ordered products. Please provide to the customer support your Full Name, Email, Order number and briefly describe the reason for why you want to return the product.

Step #2 – After you contact our support team, you will be provided with a return code and return address – please be noted that we will only accept returning Goods that will be sent with the provided return code and delivered to the provided return address.

Disclaimers

 

To meet the withdrawal deadline (30 days), it is sufficient for you to send your communication concerning the returning Goods before the withdrawal period expires. We won’t accept returns if you fail to contact us within the withdrawal deadline (30 days from receiving the purchase).

If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than within 14 days from the day on which we receive the returning Goods from you. We will make the refund by using the same means of payment as you used for the initial transaction.

If you have made your purchase from outside of the European Union or if you decide to return the product after 14 days but not later than within 30 days from receiving the goods, we will apply a restocking fee for all returned goods, which will be deducted from the total amount of the refund. The restocking fee will be equal to 15% of the total value of the returned goods.

Please be noted that we will only accept the returned Goods if it was not used, damaged and sent back to us in the original package. If we determine that the returned products were used but still in an operable and re-sellable condition, we might still make a refund to you, but You will be liable for any diminished value of the Goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. Thus, if we found that the returned product was used, we might deduct the diminished value from the refundable amount.

Please be noted that if You want to return non defective Goods bought on the Website You will have to cover the shipping costs which will not be compensated by Us.

Please be noted that we will only accept returned products and make a refund for them if they will be returned to the address provided by Our customer support and will have the return merchandise authorization code placed on the returning shipment. Please do not send any returning products to our office address as we won’t be able to accept them.

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