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SHIPPING POLICY

Shipping & Handling

TEMGAL ships to most countries around the world using the fastest delivery methods available to us.

Shipping & Handling Charges are Free.

Tracking:

Please follow these instructions:

  1. Copy either your:
    • order number,
    • email address.
  2. Open https://www.temgal.com/tracking
  3. Paste any of the information mentioned above into the designated field on the page and press “track.”
  4. You can now track your order status.

The processing time for orders is 1-2 business days. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.

**Disclaimer: current COVID-19 pandemic has disrupted the logistics network, which has affected the delivery times. As a result, estimated delivery times for some items may be longer than usual at the moment.**

Estimated delivery times / country in business days:

COUNTRY SHIPPING TIME DURING COVID-19
United States 6-10 Days ​18-24 Days
United Kingdom 6-10 Days 11-17 Days
Australia 6-10 Days 12-18 Days
Canada 8-15 Days 25-40 Days
France 6-10 Days 14-20 Days
Germany 6-10 Days 10-16 Days
Italy 6-10 Days 10-16 Days
Spain 6-10 Days 21-29 Days
Netherlands 6-10 Days 10-16 Days
Belgium 6-10 Days 10-16 Days
Austria 6-10 Days 12-18 Days
Sweden 6-10 Days 10-16 Days
Sweden 6-10 Days 10-15 Days
Austria 6-10 Days 12-18 Days
Denmark 6-10 Days 10-15 Days
Brazil 30-35 Days 30-37 Days
Poland 6-10 Days 10-16 Days
Cyprus 8-12 Days 16-22 Days
Greece 8-12 Days 16-22 Days
Luxembourg 6-10 Days 10-16 Days
Ireland 6-10 Days 12-18 Days
Bulgaria 6-10 Days 13-20 Days
Croatia 6-10 Days 12-19 Days
Czech Republic 6-10 Days 11-17 Days
Estonia 6-10 Days 12-18 Days
Finland 6-10 Days 14-20 Days
Hungary 6-10 Days 12-18 Days
Latvia 6-10 Days 12-18 Days
Lithuania 6-10 Days 15-22 Days
Malta 6-10 Days 12-18 Days
Poland 6-10 Days 10-16 Days
Portugal 6-10 Days 14-20 Days
Romania 6-10 Days 12-18 Days
Slovakia 6-10 Days 12-18 Days
Slovenia 6-10 Days 12-16 Days

 

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from EMS, DHL to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges.

DAMAGE

If your Temgal order was damaged in transit, we will be more than glad to offer you a free of charge replacement, please contact our Customer Support Team via Contact us Form.

Please note that you will have to provide us with:
1. Pictures of the damaged item.
2. Pictures of the damaged packaging.

**The damaged item will have to be returned for inspection to our return address provided by our Customer Support Team**

*** Please note that not clearing the item out from customs, refusing or not claiming the order, providing a wrong address might cause the parcel to return back to us or be disposed of, in such case, a restocking fee of 15% will apply as per standard return policy, furthermore, $10/item return shipping costs will be deducted from the total amount of the refund ***

Last Edited on 2021-07-01

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